Central California Alliance For Health


Contact Information

Who to Call for What

Direct Line
CLAIMS Billing questions, claims status, general claims information 831-430-5503
AUTHORIZATIONS General authorization information or questions 831-430-5506
AUTH STATUS Checking the status of submitted authorizations 831-430-5511
PHARMACY Authorizations, general pharmacy information or questions 831-430-5507

For general questions or to speak about a particular issue, contact your Provider Relations Representative for assistance, 800-700-3874 ext. 5504


Provider Services Department

For general inquiries, please contact Provider Services at (800) 700-3874 ext. 5504.

To contact your Provider Relations Representative, click the appropriate county in the drop-down menu or click here for a PDF list.

Monterey County

Ellie Lopez, Provider Relations Representative (831) 755-6092
Salinas and Monterey Peninsula

  • Salinas Pediatric Medical Group
  • Natividad Medical Group
  • Romie Lane Pediatrics
  • Salinas Pediatric Medical Group
  • Monterey County Health Department Centers (Alisal Health Center, Marina Health Clinic, Seaside Family Health Center, Laurel Family, Internal Medicine, Pediatrics, NIDO and Women's Health
  • Access Family Health
  • Pediatric & Adolescent Medical Assoc of Pacific Coast
  • Monterey Peninsula Pediatric Medical Group
  • Hospital: Natividad Medical Center


Maribel Quintero, Provider Relations Representative (831) 755-6072

Salinas, South Monterey County and San Luis Obispo County

  • Clinica de Salud del Valle de Salinas (locations throughout Monterey County)
  • Santa Lucia Medical Group
  • Acacia Medical Group
  • George L. Mee Memorial Clinics
  • Soledad Medical clinic
  • Junipero Clinic Inc.
  • Gonzales Medical Center
  • Valle Verde Medical Group
  • Community Health Centers-SLO
  • Hospital: George L. Mee Memorial Hospital


Natalie Anthony, Provider Relations Representative (831) 755-6028

Monterey Peninsula (Ryan Ranch, Monterey, and Carmel)

  • Montage Medical Group
  • Doctors on Duty Medical Clinics
  • Salinas Valley Medical Clinics
  • Rita Koshinski, MD
  • Scott Schneiderman, MD
  • Big Sur Health Center
  • Hospitals: Salinas Valley Memorial Hospital and Community Hospital of the Monterey Peninsula

Angie Baltazar, Provider Relations Supervisor

Merced County

Keota Xiong, Senior Provider Relations Representative (209) 381-5365

  • Dignity Health Medical Group
  • Gettysburg Medical Clinic
  • Merced County Public Health Department
  • Merced Faculty Associates Medical Group
  • Mercy Medical Center Merced
  • Valley Children’s Primary Care Group
  • Hospitals: Mercy Medical Center (Merced), Valley Children’s Hospital

Suzie Guerrero, Provider Relations Representative (209) 381-5346

  • Apex Medical Group
  • Family Health Medical Center
  • Get Well Medical Clinic & Urgent Care
  • Golden Valley Health Centers
  • Long Thao, M.D.
  • Memorial Hospital Los Banos Rural Health Clinic
  • Hospital: Memorial Hospital Los Banos

Luisana Bautista, Provider Relations Representative (209) 381-5349

  • Castle Family Health Centers
  • Hilmar Community Health Center
  • Livingston Community Health
  • Provident Primary Care
  • Ran Health Services
  • Timothy S. Johnston, M.D.
  • Hospital: Emanuel Medical Center, Turlock

Santa Cruz County

Michelle Perez, Provider Relations Representative (831) 430-5764
South Santa Cruz County

  • Pediatric Medical Group of Watsonville
  • Planned Parenthood, Watsonville and West Side
  • Plazita Medical Clinic
  • Salud Para La Gente Clinics
  • Hospital: Watsonville Community Hospital

Heidi Seago, Provider Relations Representative (831) 430-5538

  • North and Mid Santa Cruz County & local out of area providers
  • Dignity Medical Foundation
  • Santa Cruz Community Health Centers
  • Lucille Packard Clinics, Packard Children’s Health Alliance
  • Stanford Clinics
  • Hospitals: Dominican, Stanford and LPCH, UCSF

Cleo Herb, Provider Relations Representative (831) 430-5744

  • Mid to South Santa Cruz County & local out of area providers
  • Doctors on Duty (Santa Cruz County)
  • Palo Alto Medical Foundation
  • Santa Cruz County Health Agency
  • Watsonville Health Center
  • Hospital: Sutter

Gisela Taboada, Provider Relations Supervisor


Provider Services Department Leadership
Angelique Milhouse, Provider Relations Liason
Heather Saso, Provider Services Contracts Manager
Jessie Dybdahl, Provider Services Credentialing Manager
Jim Lyons, Provider Relations Manager
Jordan Turetsky, Provider Services Director


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Update your contact information by using the Provider Information Change Form.


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