Central California  Alliance For Health


Cultural Competence and Health Literacy Tools

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Provider Tools to Care for Seniors and Persons with Disabilities (SPD)

Provider Tools to Care for Diverse Populations

Cultural Crossroads Newsletter

Cultural and Linguistic Needs Assessment Reports



English-Spanish Managed Care Glossary of Terms

Plain Language Glossary of Preventive Health Terms

Provider Tools to Care for Seniors and Persons with Disabilities (SPD)

A Clinician's Handbook: Talking With Your Older Patient

Developed by the National Institute on Aging, this 70-page guide includes practical advice on subjects such as obtaining a medical history, supporting patients with chronic conditions, talking about sensitive subjects, and more.

Disability Etiquette: Tips on Interacting With People With Disabilities

Developed by United Spinal Association, this 36-page guide offers clear guidelines for interacting more effectively with people with disabilities. The conversational approach and descriptive scenarios make these tips easy to follow and incorporate into any medical practice.

A Provider's Handbook on Culturally Competent Care: Individuals With Disabilities

Developed by the Kaiser Permanente National Diversity Council, this 88-page booklet is one in a series of several booklets that assist clinicians with providing care to diverse patient populations. This comprehensive guide draws primarily from articles published in medical and health care journals; state and federal publications; vital statistics; and Kaiser Permanente experts.

• Cultural Crossroads

These helpful one-page articles published in the quarterly Alliance Provider Bulletin serve as a quick reference on a variety of topics.

Tips for Talking With Senior patients
Communicating With persons With Disabilities
Using Qualified Interpreters
Free Telephones for Patients Who Need Them

Connecting With Your Diverse Patient Population: Communicating With Seniors and Persons With Disabilities (SPD)

This presentation was developed and distributed during the 2012 Alliance Provider Workshops.

Provider Tools to Care for Diverse Populations

Better Communication, Better Care: Provider Tools to Care for Diverse Populations

This free toolkit from Industry Collaborative Effort (ICE) contains brief practical tools created by a nation-wide team of health care professionals. Topics include diversity, cultural awareness and communication across language barriers, common signs and phrases in multiple languages, health literacy, and a provider self-assessment tool.

Cultural Competence Health Practitioner Assessment

Free web-based assessment offered by the National Center for Cultural Competence at Georgetown University. Upon completion, providers receive a strengths-based score and a list of suggested learning experiences to improve weaknesses.

Health Literacy Kit

The American Medical Association offers a kit containing a video, manual, and continuing medical education credits (CME).

Think Cultural Health: A Family Physician’s Practical Guide to Culturally Competent Care

Free web-based training supported by the U.S. Dept. of Health and Human Services, Office of Minority Health. Earn up to 9 free CME units.

The Provider’s Guide to Quality & Culture

Free web-based education and tools published by Management Sciences for Health and the U.S. Dept. of Health and Human Services, Health Resources and Administration, Bureau of Primary Health Care.

Cultural Crossroads Newsletters

March 2009 It All Starts at the Front Desk


December 2008 Alliance Members by Language, County, and Line of Business


September 2008 Confirming Understanding With the Teach-Back Method & Health Literacy CME


June 2008 Getting to Know Hispanic/Latino Culture


March 2008 Have You Had a Similar Conversation with Your Patient? & Free Online CME


September 2007 Cross-Cultural Communication, Free Provider Handbooks


June 2007 Interpreter Services


March 2007 It All Starts at the Front Desk


December 2006 Alliance Member Needs Assessment, DIVERSE Assessment Tool


September 2006 African Americans, Free Provider Handbooks


June 2006 Health Disparities


March 2006 Patients with Disabilities, Communicating with Patients with Cognitive Challenges

December 2005 Free In-service Training, Communicating with Hearing Impaired Patients

September 2005 Cultural Competence, Free Online CME

June 2005 Patient Materials in Multiple Languages, Cross Cultural Communication

Alliance Cultural and Linguistic Needs Assessment Reports


The Alliance conducts a comprehensive needs assessment of our members every five years. The results help us improve services for our members and providers.

For more information about Alliance Cultural & Linguistic Services, please call the Health Education Line at 1-800-700-3874 ext. 5580.




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