Central California  Alliance For Health


Care Management Services

The Alliance Care Management department offers services to manage the health care needs of our members. Please download and share this brochure with your staff and your Alliance patients.

Click to download this brochure in English, Spanish, or Hmong.

The Alliance Care Management department offers support to members and their caregivers to improve or maintain health and quality of life. We offer case management, care coordination, health education programs, and cultural and linguistic services. Care Management’s multidisciplinary team includes experienced nurses, medical social workers, care coordinators, health educators, and Alliance Medical Directors. The Care Management team works alongside primary care providers (PCPs) to support our members’ health care needs through the Patient-Centered Medical Home (PCMH) model.

Care management services are voluntary, and available to all eligible Alliance members. Members who do not wish to participate in our services can opt out at any time.

Our team supports members, their caregivers, and their PCPs by:

    • Facilitating a safe connection between the PCP, the member and
      their caregiver.

    • Educating members and their caregivers on a variety of health-related
      topics, including how to navigate the health care system.

    • Empowering members and their caregivers to manage the member’s own
      health care needs.

    • Linking members and their caregivers to community resources that may
      impact their health.

For more information, check out the Care Management Services Quick Reference Guide

Toolkit for Case Management Implementation within a Primary Health Care Setting

Central California Alliance for Health (the Alliance) and EM Consulting collaborated on the Toolkit for Case Management Implementation within a Primary Health Care Setting. The toolkit was developed in part on the experience of primary care providers in the Alliance's three-year pilot Intensive Case Management (ICM) Program. EM Consulting provided clinical support to case managers working in the ICM Program and technical assistance on the sustainability of case management clinical sites. The toolkit serves as a guide for implementing, enhancing, or sustaining a case management line of service at primary healthcare organizations. The intended audience for this manual is broad, including executive leadership at community health centers, County primary care and public health agencies, program managers, and care coordination direct service teams. The manual begins with broad recommendations, then pivots to specific interventions and workflows, closing with general strategies to achieve sustainability.

Explore our Care Management services by clicking the links below.

Providing Care to Seniors and Persons with Disabilities

Complex Case Management and Care Coordination

Cultural and Linguistic Program

Health Education and Disease Management Programs

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