Cultural Competence and Health Literacy Tools

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• Glossaries

• Provider Tools to Care for Diverse Populations

• Cultural Crossroads Newsletter

• Cultural and Linguistic Needs Assessment Reports

Glossaries

• English-Spanish Managed Care Glossary of Terms

• Plain Language Glossary of Preventive Health Terms

Provider Tools to Care for Diverse Populations

• Better Communication, Better Care: Provider Tools to Care for Diverse Populations

This free toolkit from Industry Collaborative Effort (ICE) contains brief practical tools created by a nation-wide team of health care professionals. Topics include diversity, cultural awareness, communication across language barriers, common signs and phrases in multiple languages, health literacy, and a provider self-assessment tool.

• Cultural Competence Health Practitioner Assessment

Free web-based assessment offered by the National Center for Cultural Competence at Georgetown University. Upon completion, providers receive a strengths-based score and a list of suggested learning experiences to improve weaknesses.

• Health Literacy Kit

The American Medical Association offers a kit containing a video, manual, and continuing medical education credits (CME).

• Think Cultural Health: A Family Physician’s Practical Guide to Culturally Competent Care

Free web-based training supported by the U.S. Dept. of Health and Human Services, Office of Minority Health. Earn up to 9 free CME units.

• The Provider’s Guide to Quality & Culture

Free web-based education and tools published by Management Sciences for Health and the U.S. Dept. of Health and Human Services, Health Resources and Administration, Bureau of Primary Health Care.

Cultural Crossroads Newsletters

• March 2009 It All Starts at the Front Desk

 

• December 2008 Alliance Members by Language, County, and Line of Business

 

• September 2008 Confirming Understanding With the Teach-Back Method & Health Literacy CME

 

• June 2008 Getting to Know Hispanic/Latino Culture

 

• March 2008 Have You Had a Similar Conversation with Your Patient? & Free Online CME

 

• September 2007 Cross-Cultural Communication, Free Provider Handbooks

 

• June 2007 Interpreter Services

 

• March 2007 It All Starts at the Front Desk

 

• December 2006 Alliance Member Needs Assessment, DIVERSE Assessment Tool

 

• September 2006 African Americans, Free Provider Handbooks

 

• June 2006 Health Disparities

 

• March 2006 Patients with Disabilities, Communicating with Patients with Cognitive Challenges

• December 2005 Free In-service Training, Communicating with Hearing Impaired Patients

• September 2005 Cultural Competence, Free Online CME

• June 2005 Patient Materials in Multiple Languages, Cross Cultural Communication

Alliance Cultural and Linguistic Needs Assessment Reports

The Alliance conducts a comprehensive needs assessment of our members every five years. The results help us improve services for our members and providers.

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• • Healthy Families Members, August 2007

   

• • Medi-Cal Members, June 2006

   

• • Adolescent Member Focus Group 2005

   

• • African American Member Focus Group 2005

• • Members with Disabilities Focus Group 2005