It is important that you can talk to your doctor easily.
There are doctors in our network who speak languages other than English.
You can find this information in your Provider Directory or by calling Member Services. It may be the doctor who speaks the other language. Or it may be someone else in the doctor’s office. You can call their office and ask.
If you have trouble talking with your doctor because you speak different languages, we can help.
You don’t have to use family or friends to interpret for you. Your doctor can call a special telephone line to get an interpreter who speaks your language. Then you and your doctor will talk through the interpreter. You do not have to pay for this service.
If you would like an interpreter, let your doctor’s office know when you call to schedule an appointment. Let them know what language you speak.
As an Alliance member, you have the right to these free services:
- Interpreter services in your language to help you talk with your:
- other health care provider
- health plan
- Written translations of letters and notices that affect your health care coverage are available in Spanish and Hmong. We can also help you understand these documents if you read a different language.
Telephone interpreters are used for most conditions. A face-to-face interpreter may be used for special conditions. Authorization from the Alliance is required for face-to-face interpreters.
For help with getting an interpreter or understanding something we send you in writing, please call Member Services at 1-800-700-3874, ext. 5505. You can reach us Monday - Friday, 8:00 am - 5:00 pm. For the Hearing or Speech Assistance Line, call 1-800-735-2929 (TTY: Dial 7-1-1).