ICE Tool Kit

Better Communication, Better Care:
Provider Tools to Care for Diverse Populations

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A: Resources to Assist Communication with a Diverse Patient Population Base

• 01 A Guide to Information in Section A

• 02 Working with Diverse Patients: Tips for Successful Patient Encounters

• 03 Partnering with Diverse Patients: Tips for Office Staff to Enhance Communication

• 04 Nonverbal Communication and Patient Care

• 05 “Diverse”: A Mnemonic for Patient Encounters

• 06 Tips for Identifying and Addressing Health Literacy Issues

• 07 Interview Guide for Hiring Office/Clinic Staff with Diversity Awareness

     

 

B: Resources to Communicate Across Language Barriers

• 01 A Guide to Information in Section B

• 02 Tips for Communicating Across Language Barriers

• 03 10 Tips for Working with Interpreters

• 04 Tips for Locating Interpreter Services

• 05 Telephonic Interpreting Companies

• 06 Language Identification Flashcards

• 07 Common Signs in Multiple Languages (English-Spanish-Vietnamese- Chinese)

• 08 Common Sentences in Multiple Languages (English-Spanish-Vietnamese-Chinese)

• 09 Employee Language Skills Self-Assessment Tool

   

 

C: Resources to Increase Awareness of Cultural Background and Its Impact on Health Care Delivery

• 01 A Guide to Information in Section C

• 02 Let’s Talk About Sex

• 03 Pain Management Across Cultures

• 04 Cultural Background: Information on Special Topics

• 05 Promoting Cultural and Linguistic Responsiveness: A Self-Assessment Checklist for Personnel Providing Health Care Services